Contact & Services

At this page you will find the Port of Amsterdam Maritime Department contact information. The Amsterdam port region offers excellent facilities for shipping companies, vessels and crew. It is possible to have repairs conducted on your vessel, to dispose of waste or to purchase medicines. The port offers a wide range of different services. At Maritime Services you will find a list of service providers.

Supervision, Environment and Safety (Toezicht Milieu and Veiligheid, TMV)

Visitors address

De Ruijterkade 7, Amsterdam

Post address

Postbus 19406
1000 GK Amsterdam

Telephone, fax, e-mail

Tel.: 020-6221515
Fax.:020-6254015
E-mail: tmv@portofamsterdam.nl           

Office hours

07:00-22:00

Outside office hours, phone calls are automatically redirected

Port Operations Centre (Haven Operatie Centrum, HOC)

Visitors address

Seinpostweg 19, IJmuiden

Post address

Postbus 19406
1000 GK Amsterdam

Telephone, fax, e-mail

Tel.: 020-5234778
Fax.: 020-5234800
E-mail: vtsadmin@portofamsterdam.nl

Office hours

24 hours a day

Hazardous Substances and Environmental Team (Team Gevaarlijke Stoffen en Milieu, GS&M)

Visitors address

De Ruijterkade 7, Amsterdam

Post address

Postbus 19406
1000 GK Amsterdam

Telephone, fax, e-mail

Tel.: 020-6239130
Fax.: 020-6266215
E-mail:gsm@portofamsterdam.nl

Office hours

07:00-22:00
Outside of these (openings) hours, your call will be redirected to the Traffic Team Leader who will contact the inspector on duty.

Ship-generated waste

Visitors address

De Ruijterkade 7, Amsterdam

Post address

Postbus 19406

1000 GK Amsterdam

Telephone, fax, e-mail

Tel.: 020-5234769
E-mail: scheepsafval@portofamsterdam.nl

Office hours

09:00-16:00

River cruise

Visitors address

De Ruijterkade 7, Amsterdam

Post address

Postbus 19406
1000 GK Amsterdam

Telephone, fax, e-mail 

Tel.: 020-5234782
Fax.:020-5234282
E-mail:rivercruise@portofamsterdam.nl

Office hours

08:00-16:00

Port Security

Visitors address

De Ruijterkade 7, Amsterdam

Post address

Postbus 19406
1000 GK Amsterdam

Telephone, fax, e-mail 

Tel: 020-5234802

Fax: 020-5234302

Mail: portsecurity@portofamsterdam.nl

Office hours

09:00 - 17:00

Complaints

Do you have a complaint? Please call the local complaints line: 020-5234666 or complete the online complaints form

Sea-going vessels: Application procedure

For information concerning the arrival of sea-going vessels, click here  (information in dutch).

Sea-going vessels: General Conditions & Tariffs

The general conditions and tariffs, (including list of tariffs and port map) apply to sea-going vessels calling in at the port. More information is available here  (information in dutch).

Sea port dues, quayage, mooring fees

If you are calling in at the Port of Amsterdam and/or using the port's services, then please fill in the port dues form. For more information click here  (information in dutch)..

Amsterdam's inland waterway management

The Inland Waterway Management Service (BBA) is a municipal organisation. The BBA operates the bridges, locks and water-retaining structures in Amsterdam. Additionally, it levies and collects port dues on behalf of the pleasure boating and professional shipping sector, and issues permits for houseboats and events on the water. For more information and the tariffs, please click here  (information in dutch).

Portbase Port Community System

Thanks to the Port Community System, the days when companies had to develop and maintain a whole range of bilateral connections are over. All the information exchange in the ports now runs efficiently through a single hub. The services available in the Port Community System provide concrete savings in time and money from day one. Please find more information on Portbase at www.portbase.com.